Emily Melgar, Director of Operations and Quality
The Director of EM Academy & Consultancy (EMAC), providing training for the health and community services sectors as well as consultancy services to the VET sector including professional development, coaching and mentoring services along with non-accredited training designed specifically in consultation with industry, employers and peak bodies.
An entrepreneur and innovator, driven by challenges and issues deemed to be unsolvable. The greatest professional strength is an ability to identify issues or gaps in the workplace, understanding it from all stakeholders’ perspectives and develop, practical, efficient, effective and budget conscience solutions. A capacity to "think outside of the box" and confidence in change provides a unique approach to business, creating industry leaders, not followers.
A solutionist, by being innovative in the approach to work and focusing on how a point of difference can be created, to offer fresh and entrepreneurial solutions, concepts and ideas. Thriving on being stretched outside of the comfort zone with new challenges, bringing a wealth of knowledge and experience in a variety of settings.
Industry experience covers training in aged care, disability, home and community, childcare, mental health, counselling; building and construction; business, leadership and management, HR, micro business, administration, customer engagement, complaints management; educational support; energy and gas; foundational skills; hospitality, cookery, bakery; training and assessment; motor mechanic and other trades.
A strong advocate for the VET sector, using a voice to support practical, viable solutions for both providers, the VET sector and those the sector services - students, industry, employers and government. Passionate about foundational skill development and ensuring LLND is assessed, support and embedding in all training provided.
South Australian State Committee member for the Independent Tertiary Education Council Australia (iteca), advocating for the improvement and quality of the entire Vocational Education and Training (VET) sector, with a state focus and also working at a national level so VET pathways and outcomes are valued.
Previous to being involved in the VET sector, managing and supporting small businesses, such as plumbing companies, restaurants, medical specialists and local magazine publications. Working for a large energy company in the complaints management department, responsible for creating, implementing the rollout of a new complaints management system to approximately 700 staff across 2 contact centres (SA and VIC).
Monique McCloskey, Director of Training and Development
An engaging, experienced facilitator who is extremely passionate about aged care with an absolutely focus on quality of care delivered to the consumers, your clients. Clinically trained in the UK, originally some 20 years ago, in acute and aged care/community settings, where the loved for aged care began.
After travelling to many parts of the world including South Africa, the UK and Australia, working in metropolitan, regional and rural settings whilst nursing (trauma, accident and emergency, mental health), finally settling in Australia and making the decision to devote nursing skills to aged care.
Fascinated with the human mind and has study physiology and criminology, with a deep love for dementia, spending many years supporting clients to minimise the negative behavioural impacts this disease can often have, via no medicinal means.
Training in the VET sector for 8 years and still actively employed in aged care residential facilities as an EN. In 2020, at the height of the lockdowns, Monique was selected by the South Australian and Victorian state governments to deliver clinical support, as a part of the Federal Aged Care COVID recovery teams, working alongside army and interstate teams.